Frequently asked questions
Our decals are designed to be removed cleanly from properly prepared, well-primed walls...no sticky residue, no drama.
We're renters ourselves, so we have tested these on more walls than we can count! When walls are prepped correctly, removal is clean and straightforward.
Each order includes a QR code linking to our full installation guide, which walks you through exactly how to prep your surface before you start. That five-minute step makes all the difference.
It really is that easy. We promise.
All of our decals are made to order. Our production window is 3-5 business days.
Please note, Express shipping speeds up freight time not the production window.
We’ll always do our best to help, but changes are not guaranteed. Please double-check your order carefully before checking out.
If you need to update your order, please email us as soon as possible at admin@coolkidsstickerco.com with your order number and the change needed.
Address changes are usually easier to catch, but changes to the design, size, colour or name may not be possible once your decals are queued for printing.
No!! You need to wait at least 60 days for the paint to dry. If you apply the decals to freshly painted walls, they will repel the decals as the paint is still curing.
Yes, you can. The decals are easy to move around. Just remember to keep your backing sheet so you can transport them easily.
Sadly not, there is not enough flat surface for them to grip.
In over 5 years of operation this has happened only a handful of times.
There are 5 reasons why this may be happening:
1) Your walls were not cleaned properly prior to installation. The dust and oil has repelled the adhesive on the decals
2) Your walls are not primed or flaking (not a great paint job)
3) Your walls are textured
4) Your walls were painted with Wash & Wear or Low VOC paint.
5) Your walls were recently painted
If any of the above don't apply to you then contact us.
Scan the QR code on your sticker sheet to get a personalised video that will walk you through the process.
For our wall decals, we recommend gently dusting or wiping them with a soft, dry cloth only. Please avoid using water, cleaning sprays, wipes, or harsh products on wall decals, as this may affect the print, edges, or adhesive.
For small marks, you can very gently dab the area with a damp microfibre cloth. Avoid scrubbing, soaking, or rubbing firmly.
Our furniture decals are designed to be more wipeable. You can clean them with a soft, slightly damp cloth when needed. Please avoid harsh chemicals, abrasive cloths, magic erasers, or excessive water.
Always wipe gently and allow the surface to air dry naturally.
Once an order is placed it is not possible to be refunded for change of mind. Please view our refund and returns policy here.
We have warehouses in Australia, the UK and Europe to ensure we get your product to you at a speedy rate with no hassles of import duties! Our USA/Canada orders ship from the UK at lightning pace!
Please view our Shipping Rates and transit times here.
Absolutely! Dust, oil, or dirt can weaken the adhesive and cause your stickers to fall. Even if your walls look clean, we strongly recommend giving them a quick wipe-down to ensure a flawless stick. Don't forget to wait 24 hours for your wall to dry after cleaning. Better safe than sorry!
Visit our website and browse the product photography or review photography to get inspiration. Don't worry about moving them about until you are happy. We encourage this!
Born in Australia but have since expanded to the UK, EU and the USA. Our global print labs allow us to deliver our unique designs straight to your door at lightning pace without the hassle of pesky import and customs fees!
How do I apply the decals?
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.